Privacy Policy

Effective Date: 08 June 2025

Welcome to Cooling Maestro Industrial Refrigeration Systems (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://coolingmaestro.com (“Website”).

Information We Collect

We may collect the following information through our website:

Personal Information:

• Name and surname
• Email address
• Phone number
• Company information (company name, tax number, address)
• Billing and delivery addresses
• Payment information (through secure payment system)
• Messages sent through contact forms

Technical Information:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website
• Device information

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our products and services
• To process orders and manage deliveries
• To provide technical support and after-sales services
• To fulfill our legal obligations (invoicing, accounting records)
• To inform you about product updates, campaigns, and technical information
• To ensure the security of our website and prevent fraudulent activities
• To measure customer satisfaction and improve our service quality

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website:

• Essential Cookies: Required for the operation of our Website
• Performance Cookies: Help us understand how you use our site
• Functionality Cookies: Remember your preferences and provide personalized features
• Marketing Cookies: Used to show advertisements relevant to your interests

You can control or disable cookies through your browser settings.

Sharing of Information

We may share your personal information in the following circumstances:

• Service Providers: Logistics, payment processing, hosting services
• Business Partners: Authorized services, distributors (only for relevant services)
• Legal Authorities: In accordance with legal obligations or legal requests
• Group Companies: To improve service quality

We never sell, rent, or share your personal information with third parties for commercial purposes.

Data Security

We take the following measures to ensure the security of your personal data:

• Encrypted data transmission with SSL certificate
• Firewalls and antivirus systems
• Regular security updates and testing
• Employee training and confidentiality agreements
• Access control and authorization systems
• Data backup and recovery procedures

While we implement industry-standard security measures, no method of transmission over the Internet is 100% secure.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise your rights, please contact us at contact@coolingmaestro.com.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law:

• Customer data: 10 years from last transaction
• Invoice and accounting records: 10 years
• Marketing communication preferences: Until consent is withdrawn
• Website log records: 2 years

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.

International Data Transfers

Your personal data may be transferred to countries where our service providers’ servers are located. In such cases, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Cooling Maestro Industrial Refrigeration Systems

Email: contact@coolingmaestro.com

Data Protection Officer: cooling@coolingmaestro.com

Thank you for trusting Cooling Maestro with your personal information!